The AutoGrid® support team is on hand to help you use the system smoothly

Service & Support

We are happy to help you with any questions

To ensure smooth use of the system, our experienced service team is available on business days to answer any technical questions you may have after purchase.

Service times

Monday - Thursday: 8:00 a.m. - 5:00 p.m.

Friday: 8:00 a.m. - 3:00 p.m.

T: +49 371 334247 0

E: autogrid@vialux.de

Product information for download

RMA-Request

Do you need support in using our systems? Our support team will be pleased to help you.

Please use the form to request a RMA number before sending in your system for repair.

Please read our Repair Policy before filling out the form.

Customer data

Title:

First Name:

Family Name:

Company:

Street:

Zipcode:

Location:

Country

Phone:

E-Mail:

Error description

Date of purchase:

Unit number:

Detailed error description:

Different invoice address

Title:

First Name:

Family Name:

Company:

Street:

Location:

Zipcode:

Country:

VAT-ID (EU member states only)

Repair terms and conditions

Costs

I have read the Repair Policy and accept it.

I agree

Check word:

The fields marked with an (*) are mandatory.